Are your Oracle applications properly maintained by qualified and well trained Hyperion Administrators or Support personnel? Would you be able to continue to deliver the mission critical needs of the business from your Oracle Hyperion and BI systems if your administrators were unavailable?

You depend on your Oracle Hyperion and BI products to deliver mission critical functionality: from driving your forecasting and analytic processes to close, consolidation and reporting to the street. Therefore, you depend on your in-house team of Hyperion, HFM, Essbase and OBIEE administrators and system support personnel to ensure that the Hyperion and BI applications are available and delivering accurate results. This administrative function is susceptible to and impacted by unexpected turnover, vacations, and headcount reductions — all directly impacting the availability of your mission critical systems. Additionally, are you certain they are receiving the Hyperion and BI training necessary to provide the EPM and BI support you require? This is why Key Performance Ideas offers Hyperion and BI help through our Hyperion and BI Managed Services program, or System Maintenance And Remote Troubleshooting (S.M.A.R.T.) 

It’s time to get S.M.A.R.T. with Hyperion and BI Managed Services 

Key Performance Ideas has been providing clients with Hyperion and BI Managed Services for over a decade. We are the #1 Hyperion Managed Services provider in the nation! How?

  • Unlike other service providers, our clients receive an individually named administrator that works with their organization constantly and continually. They are permanent and act as a team member you know by name. We are not a ticketing system!
  • Our team members are 100% Oracle certified, highly trained Finance and Accounting US-based professionals and are Dale Carnegie Customer Essential trained and certified.
  • Our Service Level Agreements (SLAs) offer guaranteed response times, including an escalation path to technical experts within our Consulting Group.
  • Our Hyperion Managed Services can be customized to address your specific needs, including flexible scheduling for part-time or full-time support, capacity monitoring and performance tuning.
  • We offer a simple 30 day cancellation policy and our services can be secured for 90 days at a time. We will not lock our clients into an annual services plan!
  • We have US-based staff with resources in Canada, Europe, and Asia to provide global 24 hour coverage.
  • Price! No one can beat the nation’s #1 Hyperion and BI Managed Services company.

For more information on our Hyperion and BI Managed Services - visit our dedicated website for details. Plus, you can find Emergency Hyperion Support - Simply chat with one of our US based, Oracle certified team members. That’s it. No contracts. No service level agreements. We are here when you need help!