Resistance to “change” has been cited as the #1 reason why system implementation and transformation efforts fail. However, by evaluating your current environment and designing a comprehensive future-state solution, you can optimize your technology investments, meet the needs of your users, and ensure your organization is ready for change.
Process Engineering and Change Engagement activities, including current-state business process documentation, technology inventory, integrated process and system definitions, and proper change management planning, can deliver significant benefits:
- Gain operational efficiencies, reduce cycle times, minimize manual efforts and leverage technology to the fullest extent possible, leading to higher ROI from system implementations
- Improve resource productivity and focus time on value-added activities such as performance analysis and being a better business partnering
- Identify challenges and pain points before making system changes e.g., eliminate migrating current issues into new and improved systems
- Develop a strategic roadmap for future changes to ensure priorities and business needs are always key drivers of change, and in the right order
- Provide a clear interface/liaison between key business and technology resources
- Prepare for process, organization and system changes; ensure the organization and leadership are ready, committed and excited for the changes
View the taped session and learn how to move from saying ‘we need to be more strategic’ to actually doing so and reaping the rewards. Adam Sheinkopf, Process Engineering and Change Engagement Practice Director, shared how to:
- Move from a typical technology-focused approach to integrated people, process, technology and change-focused approach
- Identify key user and process activities throughout each phase of the approach: from assessment to continuous improvement
- Leverage an 8-Step Change Management approach that is proven to drive change successfully
- Plus, Adam presents an illustrative project example with details on user activities and how to establish “demand” or the desire to attend training and a positive change attitude.
Name: Is your organization resisting process and/or system changes and limiting your success?
Read more: Is Your Organization Resisting Process and/or System Changes and Therefore Limiting Your Operational Success?