Oracle EPM and BI solutions are unique – and mission-critical. Therefore, not all IT teams have the experience using the software or thoroughly understand how the technology behaves to ensure smooth operation of these critical systems. Unlike other databases, your EPM and BI environments require support from individuals with hands-on application experience. Our Infrastructure Team has an average of 12 years of IT experience and an additional 6 years average of EPM and BI Administration, supporting Oracle software specifically. Not only can our team help reduce resource constraints, we can provide the services necessary to keep your mission critical applications functioning properly. Plus, our Infrastructure Team are Dale Carnegie Certified for Customer Service Essentials. You will receive only the best support, guaranteed.
Our Infrastructure Services include:
- Infrastructure troubleshooting & on-going support
- Installation and support on physical and virtual environments
- Technical system reviews
- System sizing (ahead of hardware purchase for on-premise implementations)
- Performance tuning & hardware upgrade recommendations