Key Performance Ideas knows that successful organizations provide outstanding customer service.  That is why every member of their S.M.A.R.T.  (System Maintenance And Remote Troubleshooting) team has earned Dale Carnegie’s Customer Service Essentials Certification.  

Our goal: Always deliver a positive attitude, be a customer advocate, and build loyalty without being pushy or aggressive.

The result: Key Performance Ideas has developed a customer service culture, where our people always go the extra mile to deliver the highest quality of work and be an excellent resource to our client’s team.

Just listen to what our clients are saying:

“ARAMARK would like to thank our S.M.A.R.T. Administrator for the great work she has performed for us.  I am especially appreciative of her attentiveness, speed of delivery and persistence.  She really does care about delivering the highest quality of work.  She is also always on top of the project management aspects of the engagement, including hours spent, resource allocations, etc.”

“I wanted to let you know that our (S.M.A.R.T. expert) is so awesome… so knowledgeable, flexible and timely and, more importantly, a great partner with such a wonderful attitude.”
ReachLocal, Inc.

“Overall (our S.M.A.R.T. team member) is responsive, willing to help, sharp, and positive regardless of what we throw at her: Overall an excellent resource on our team.”
Privately held risk management organization

For more information on S.M.A.R.T., visit

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