Infrastructure Managed Services

Key Performance ideas can help your company succeed with

INFRASTRUCTURE MANAGED SERVICES

Oracle EPM and BI solutions are unique – and mission-critical.  Therefore, not all IT teams have the experience using the software or thoroughly understand how the technology behaves to ensure smooth operation of these critical systems.  Unlike other databases, your EPM and BI environments require support from individuals with hands-on application experience.  Our Infrastructure Team has an average of 12 years of IT experience and an additional 6 years average of EPM and BI Administration, supporting Oracle software specifically.  Not only can our team help reduce resource constraints, we can provide the services necessary to keep your mission critical applications functioning properly.  Plus, our Infrastructure Team are Dale Carnegie Certified for Customer Service Essentials.  You will receive only the best support, guaranteed.

Our Infrastructure Services include:

  • Infrastructure troubleshooting & on-going support
  • Installation and support on physical and virtual environments
  • Upgrades
  • Patching
  • Technical system reviews
  • Migrations
  • System sizing (ahead of hardware purchase for on-premise implementations)
  • Virtualization
  • Performance tuning & hardware upgrade recommendations

KEY PERFORMANCE IDEAS HAS BEEN PROVIDING CLIENTS WITH EPM HYPERION BI MANAGED SERVICES FOR OVER A DECADE. WE ARE THE #1 ORACLE MANAGED SERVICES PROVIDER IN THE NATION.

How DO WE DO THIS?

01

PERMANENT TEAM MEMBER

Unlike other service providers, our clients receive an individually named administrator that works with their organization constantly and continually. They are permanent and act as a team member you know by name. We are not a ticketing system!

02

Highly-Trained US-Based Professionals.

Our team members are 100% OneStream Administration certified, highly trained Sales and Marketing US-based professionals and are Dale Carnegie Customer Essential trained and certified.

03

GUARANTEED RESPONSE TIMES

Our Service Level Agreements (SLAs) offer guaranteed response times, including an escalation path to technical experts within our Consulting Group.

04

CUSTOMIZED FOR YOUR NEEDS

Our Hyperion Managed Services can be customized to address your specific needs, including flexible scheduling for part-time or full-time support, capacity monitoring and performance tuning.

05

NO ANNUAL PLANS

We will not lock our clients into an annual services plan!

06

US-BASED STAFF WITH 24 HOUR COVERAGE

We have US-based staff with resources in Canada, Europe, and Asia to provide global 24 hour coverage.

07

SIMPLE 30-DAY CANCELLATION POLICY

We offer a simple 30 day cancellation policy and our services can be secured for 90 days at a time. We will not lock our clients into an annual services plan!

08

REASONABLE PRICING

Price! No one can beat the nation’s #1 Hyperion and BI Managed Services company.

A CUSTOMER’S STORY

See how much one of our very successful clients values the S.M.A.R.T. program. 

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Discover S.M.A.R.T.

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Our team of experts are ready to chat with you about our S.M.A.R.T. program for Hyperion Financial Management Managed Services.

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