YOUR PREMIUM MANAGED SERVICES PROVIDER

 

System Maintenance And Remote Troubleshooting

launched s.m.a.r.t. service

Years of service for oldest active customer

Client Interactions Per Day

Client Staff Supported

We Understand Your Challenges

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These systems are Mission Critical to my business!

We understand that system issues cannot interrupt Forecast, Close, and Reporting & Analysis processes

It’s more than having just my system running…the data needs to be accurate, too!

Our consultants understand your business, so they understand Finance and Sales concepts – you do not need to “translate” your problems to a technologist who doesn’t understand your business.

My users need help getting things done AND getting the maximum value from the system.

Our consultants can fix their problems, explain how to get the answers they are looking for, and train them to get the most from the features of the system.

My business is constantly evolving…the systems need to do the same.

We can maintain and update your system to reflect organizational changes, acquisitions, and new product launches – and based on our experience with hundreds of other clients, we can help you do it right.

Cost Savings

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How can S.M.A.R.T. be cheaper than an employee?

Typically, system administration is not a fulltime job, and our program can save up to 67% of the cost over an in-house employee. Ask us how!

How is S.M.A.R.T. cheaper than the competition?

Our competitors use consultants with idle time to deliver their service. They are more than 2x the cost of S.M.A.R.T.

Benefits

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How does outsourced managed services help my staff?

S.M.A.R.T. allows them to focus on value-add strategic operations instead of mundane system administration. We can augment your existing team or replace them entirely.

How does S.M.A.R.T. help me avoid the pitfalls of my employee who is the only person who knows my systems?

We assign 2 consultants to your account to learn your systems, processes, and people to ensure there is always a knowledgeable resource ready to help.

Does S.M.A.R.T. protect me from system interruptions I experience when my in-house administrator changes jobs, goes out sick, or when they are on vacation?

Yes! Because we have 2 experienced consultants working with you consistently, there is never exposure to support interruptions.

How can S.M.A.R.T. deliver better administration and support versus my employee?

Our team is 100% focused on managed services and customer satisfaction. Your employee probably has other responsibilities including delivering numbers or projects to leadership or supporting many other systems with perceived higher priority.  Not us!

OUR MODEL DELIVERS MAXIMUM VALUE

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My systems are mission critical and I need help NOW!

You will get that. You have direct contact with our employees assigned to your account.  You will know them by name and have their contact information.  They will learn all the details of your system, your people, and your processes.

I hate waiting for a Service Desk ticket to get answered.

You don’t need to! You have direct contact with our employees assigned to your account.  You will know them by name and have their contact information.  They will learn all the details of your system, your people, and your processes.

I hate waiting on hold for someone to help me.

Us too! You have direct contact with our employees assigned to your account.  You will know them by name and have their contact information.  They will learn all the details of your system, your people, and your processes.

WE ARE KNOWLEDGABLE, EXPERIENCED, AND CUSTOMER FOCUSED

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I need someone who is really good and can do better administration than my employees!

Our consultants have years of practical experience using these applications and are specialists focused only on the applications they support. This is their focus and their full-time job.

How can I be sure they are good?

All of our consultants are certified on the applications by the software vendor’s own rigorous testing standards plus our on-going training methods.

I hate waiting on hold for someone to help me.

 Each of our managed services consultants has access to the entire population of Key Performance Ideas to leverage expertise and get answers. This is a vast pool of knowledge that ensures your operations run smoothly.

Have you provided managed services to a company my size?

Probably…we have serviced hundreds of accounts and thousand of users. We provide managed services to small companies with specific needs to large companies with vast systems infrastructure.  Talk to us about finding a design that’s right for you!

I want someone who is courteous yet won’t crack under pressure.

Each member of our team has earned Dale Carnegie’s Customer Service Essentials Certification and has the practical experience to get the job done. Ask us for references!

We are flexible and accountable

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Wait…I only need focused support during specific periods of the month, like during the close or forecast cycle. Can I get that?

Yes! Our S.M.A.R.T. program can be tailored to your needs to provide focus when you need it and as-needed administration and user support the rest of the time.  We can also provide consistent, fulltime coverage every day.

I want to hand over the whole administrative responsibility. Can you handle that?

For sure! That’s typically what we provide for our clients.  We certainly can find a level of support that’s right for you!

I have an in-house team but need supplemental help. Can S.M.A.R.T. do that?

Sure, we can supplement an existing team. While S.M.A.R.T. can take full responsibility for all your managed services needs, we can complement your team for a hybrid in-house and outsourced solution.

I prefer a formal written Service Level Agreement (SLA).

No problem. We are happy to tailor an SLA to your needs and provide you metrics to show our accountability. This is a normal part of our operation.

WE PROUDLY PROVIDE SERVICE FROM THE USA,
WITH GLOBAL REACH

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My organization needs a resource working at the same time we are using the system.

Absolutely. All of our domestic service is provided by employees in the United States!

We are a big organization with employees around the world. Can you support all of us?

Yes! We have resources in Europe and Asia which can provide local support in those timezones.

Our system is complex with processes running 24 hours per day. Can you provide consistent monitoring around the clock?

Our resources around the world can provide 24 hour coverage of your operation and address issues as they come up.

YOU WANT TO GET S.M.A.R.T.?

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How is it priced?

By the hour.

I don’t need a fulltime person – is that possible?

Yes! We can tailor our service to the number of hours you want and when you need us during the month or provide fulltime coverage.

I have a big environment – can S.M.A.R.T. help me?

No problem. We have experience with large and complex environments.

Do I need to sign a long-term contract?

No. Our contracts are simple and can be as short as 3 months.

What if I try S.M.A.R.T. and find out this doesn’t work for me…am I locked in?

No problem. We are sure you will be very happy with our service but if S.M.A.R.T. is not a good fit for you, it’s not hard to promptly conclude the contract.

Applications we serve

Salesforce

We provide services for Salesforce.com’s leading products for Sales, Services, and Marketing functions. Allow us to integrate with your team to deliver maximum value to your constituents.

Oracle

Our deep expertise with Oracle’s Enterprise Performance Management (EPM) suite of products – both in the cloud and on-premise – will ensure you deliver successfully for all your consolidation & close, forecast & planning, and reporting & analysis needs.

onestream

OneStream provides a modern, unified platform for Corporate Performance Management (CPM) and Key Performance Ideas can make sure you have the expertise you need to implement and use the OneStream platform smoothly and successfully.

OPTIMIZING YOUR APPLICATIONS AND YOUR BUSINESS

We make it our business to know yours. With KPI’s S.M.A.R.T. Managed Services program, rest assured that your on-premise and cloud based applications are available and delivering accurate results. And, our unique approach of partnering with our clients goes further than providing exceptional technical support by delivering the expertise needed to ensure applications are supporting your business processes.

Cost Savings

Save money and improve performance. Premium Managed Services provides savings up to 67% over an in-house employee, and frees up your resources to focus on strategic operations.

A consistent extension of your team

We assigned two of our employees to provide CONSISTENT managed services support – one as a “primary” support provider and a second as a “back-up”. As such, we become an on-going member of your team and we develop a deep understanding of your expectations, your team members, and your business processes.

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Flexible and Accountable

Tailored managed services solutions to meet your specific business needs. Get what you need, when you need it, and only as much as you need. All with a simple 30-day cancellation policy. All covered by customized Service Level Agreements to meet your expectations.

Proudly Served from the USA

All of our dedicated managed services personnel are located in the United States, with additional resources in Europe and Asia to provide 24 hour support, if needed.

Need Enhancements to your application?

Key Performance Ideas can help you customize your application. Our team of Development and Implementation experts will work directly with your dedicated Premium Managed Services team members to ensure the success of your customization. Enhancement consultation services can be added as an extension of your Premium Managed Services package.

we’re available 24-hours a day and serve customers  around in the world

Our team of Premium Managed Services experts are a perfect fit to your company’s success and growth. You can utilize our services for as little or as much as you like. Ready to get started? So are we. 

Happy Customers, All the Time

I wanted to let you know that our S.M.A.R.T. expert is so awesome…So knowledgeable, flexible, and timely and more importantly a great partner with a wonderful attitude. 

ReachLocal, Inc.

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