Premium Managed Services

Your applications are in the hands of experts. We’re available 24-hours a day, delivering dedicated support to your business

premium managed services impacts results

always on for your success

Are your applications properly maintained by qualified and well trained Administrators or Support personnel? Would you be able to continue to deliver the mission critical needs of the business from your systems if your administrators were unavailable?

You depend on your applications to deliver mission critical functionality: from driving your forecasting and analytic processes to close, consolidation and reporting to the street. Therefore, you depend on your in-house team of administrators and system support personnel to ensure that the on-premise and cloud based applications are available and delivering accurate results. This administrative function is susceptible to and impacted by unexpected turnover, vacations, and headcount reductions — all directly impacting the availability of your mission critical systems. Additionally, are you certain they are receiving the training necessary to provide the support you require? This is why Key Performance Ideas offers help through our S.M.A.R.T. Managed Services program, or System Maintenance And Remote Troubleshooting.

Applications we serve

Salesforce’s Sales Cloud enables companies of all sizes to quickly find customers, close deals, and grow their customer base with flexible deployment options and no Capital expenditure on software and hardware.


Oracle Enterprise Planning and Budgeting Cloud Service (EPBCS) and Oracle Planning and Budgeting Cloud Service (BPCS) enables organizations of all sizes to quickly adopt a world-class planning and budgeting application driving world-class


OneStream Software provides a revolutionary CPM 2.0 solution, the OneStream XF SmartCPM platform. OneStream XF unifies and simplifies financial consolidation, planning, reporting, analytics and financial data quality.


We make it our business to know yours. With KPI’s S.M.A.R.T. Managed Services program, rest assured that your on-premise and cloud based applications are available and delivering accurate results. And, our unique approach of partnering with our clients goes further than providing exceptional technical support by delivering the expertise needed to ensure applications are supporting your business processes.


We get to know your business and tailor a managed services solution to meet your specific business needs. Every solution is unique – get what you need, when you need it, and only as much as you need. All with a simple 30-day cancellation policy.  All covered by customized Service Level Agreements to meet your expectations.


An extension of your team

KPI works to optimize your business. Assigning both a “primary” support provider and a “back-up” support provider to your company ensures CONSISTENT managed services support. Our dedication to your business goes beyond technical support – we strive to develop a deep understanding of your expectations, your team members, and your business processes. Team members are always available, eliminating all the drawbacks of a blind ticketing system.

Increased Profitability

We have developed our Premium Managed Services solution over the past 14 years, providing service to hundreds of customers big and small. Let KPI reduce your costs of managing your own applications, and enhance their value by solving implementation and administration challenges.  Reduce your costs, improve your performance and impact your business.

Proudly Served from the USA

All of our dedicated managed services personnel are located in the United States, with additional resources in Europe and Asia to provide 24 hour support, if needed.

Need Enhancements to your application?

Key Performance Ideas can help you customize your application. Our team of Development and Implementation experts will work directly with your dedicated Premium Managed Services team members to ensure the success of your customization. Enhancement consultation services can be added as an extension of your Premium Managed Services package.

we’re available 24-hours a day and serve customers  around in the world

Our team of Premium Managed Services experts are a perfect fit to your company’s success and growth. You can utilize our services for as little or as much as you like. Ready to get started? So are we. 

Happy Customers, All the Time

I wanted to let you know that our S.M.A.R.T. expert is so awesome…So knowledgeable, flexible, and timely and more importantly a great partner with a wonderful attitude. 

ReachLocal, Inc.

Let’s Get Started

Discover more about our Managed Services program by reaching out.

Accelalpha + Key Performance Ideas

Key Performance Ideas (KPI) is pleased to announce that Accelalpha has acquired us.

Accelalpha + Key Performance Ideas

Key Performance Ideas (KPI) is pleased to announce that Accelalpha has acquired us.

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